Tuesday, August 26, 2008

O2 and Wescot

Grrr no.1:
I canceled my old O2 contract last year and they have only just sent (via a credit agency) a letter to my old address, saying I still owe them money. What I want to know is why O2 didn't try emailing me (they still have my current email address). Then I could have paid in minutes, instead of months.

If anyone from O2 is reading this: try emailing people with the email address you already have! It must cost them quite a bit to get a credit agency to track people down. Maybe that's why O2's prices have just gone up.

Grrr no.2:
I went to pay the outstanding debt at Wescot. Have a look at their payment page. The submit button is a link to a page that doesn't exist. That means when you've filled out the form and click submit you get a 404 and loose the data you entered. Luckily I have Firebug installed, so could fix the website.

I changed the erroneous:

<a href="paydetails.html"><input type="image" src="https://www.paywescot.co.uk/_images/submitbut.gif" value="Submit" alt="Submit" tabindex="28">

<input type="image" src="https://www.paywescot.co.uk/_images/submitbut.gif" value="Submit" alt="Submit" tabindex="28">

And then I did the same on the confirmation page. After submitting the form I received a confirmation email (that GMail couldn't view properly -- bad Content-Type header I think) saying I'd paid. Pheww!

Saturday, March 01, 2008

Building survey post

As you may be aware, there was a post here about a company which offered us a free survey of our flat, trying to sell exterior wall paint. It was expensive so we said no. We later looked up the company on the web and found they had lots of bad reviews. I blogged about what had happened, warning people not to be taken in by pushy sales people.

People then began to comment on the post. There were over 100 comments at the last count. One company providing a similar service was mentioned by a commenter. This company contacted me, asking me to remove the whole post as some comments were defamatory. I have removed the whole lot as I do not want to be responsible for what other people say on here. I am sorry I've had to do this.

If you would like to comment about these companies, I suggest you Google for a suitable forum. Try something like ukbusinessforums or moneysavingexpert.